The beginning
Its founder created the division to help organizations stay connected with their customers at a time when their teams were under considerable pressure.
Growth
That need continued long after the pandemic. Businesses wanted a trusted team to handle some of their customer interactions, giving their own people more time to focus on their core work. The division grew and was later sold along with the company it belonged to.
Today
A few years later, its founder bought the division back. Today, Milanoa continues the work it was created to do: helping organizations serve their customers through a team that adapts to their tools and ways of working, and takes the time to listen to every person who reaches out.
Our mission
To simplify your operations and give your customers a personal, attentive experience, so you can focus on growing your business.
A local team that cares about your customers
Milanoa brings together 70 bilingual agents based here in Canada. They serve your customers in French and English, take the time to understand each request and know that a good conversation can shape how someone feels about your organization. Every time a customer reaches out, our agents represent your business.
Before they begin serving customers, every agent completes six weeks of internal training. They learn our methods and tools, then prepare for the specific needs of the organizations they will support. That preparation gives them the confidence to respond well while keeping each conversation natural and personal.
agents
training
languages
Experienced leaders,
close to the work
Milanoa is led by an experienced, committed team that stays close to day-to-day operations. They make sure the promises we make to our clients are reflected in the service we provide.
Hugo DeBellefeuille
Chief Executive Officer
Guy Robichaud
Vice President of Finance
Stéphanie St-Georges
General Manager
Ready to hand off part of your operations?
Let’s discuss your needs and how our team can work alongside yours.
